Privacy policy
Last updated: 30 September 2026
Sovemelle operates this website and online store. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us or place an order.
Information we collect
We may collect:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order and transaction details
- Payment and delivery information
- Messages sent to our support team
- Device, browser and website usage information
- Marketing preferences
Payment details are processed securely by our payment providers. Sovemelle does not normally store complete payment-card details.
How we use your information
We use personal information to:
- Process and deliver orders
- Take payment and prevent fraud
- Provide customer support
- Deal with returns, refunds and complaints
- Send order and delivery updates
- Improve our website, products and services
- Maintain business and accounting records
- Comply with legal and regulatory obligations
- Send marketing communications where you have consented or where permitted by law
Service providers
We may share relevant information with trusted service providers, including:
- Shopify, which hosts our store
- Payment providers
- Our fulfilment and dropshipping supplier
- Delivery companies and postal services
- Website, analytics and marketing providers
- Professional advisers, insurers or authorities where legally required
These providers may process information outside the United Kingdom. Where this happens, appropriate legal safeguards will be used.
Legal bases
Depending on the circumstances, we process information because:
- It is necessary to fulfil your order
- It is necessary to comply with a legal obligation
- It is necessary for our legitimate business interests
- You have given consent, such as for optional marketing cookies or emails
How long we keep information
We keep personal information only for as long as reasonably necessary. Order and financial records may be retained for the periods required by tax, accounting and consumer-protection laws.
Your rights
Depending on the circumstances, you may have the right to:
- Request access to your personal information
- Ask us to correct inaccurate information
- Ask us to delete information
- Ask us to restrict or object to processing
- Request data portability
- Withdraw consent where processing is based on consent
- Complain to the Information Commissioner’s Office
To exercise your rights, contact:
Children
Our website is not intended for children to place orders. We do not knowingly collect personal information from children for marketing purposes.
Contact
Sovemelle
Eastcombe Farm
Rocky Lane
Northlew
West Devon
EX20 3BR
United Kingdom
Email: support@sovemelle.com
If you have a concern about how we use your information, please contact us first. You may also complain to the Information Commissioner’s Office at ico.org.uk.